Media Services Course Media Maintenance

Maintenance Policy

To tackle the issue of scalability in program and course development, the Media Services team updated the Course Maintenance policy for media development. Please take some time to review the lists below. Adjustments to the Course Maintenance policy will not negatively impact student learning. If you have any questions or concerns, please reach out to Nick Meyer (

What Media Will Do  

  • Media Services will make slide updates to existing Storybook presentations if instructional information is inaccurate.
  • Media Services will update videos and other media assets if an instructor’s name changes. This includes, but is not limited to, faculty bios, video lower-thirds, etc. Please note: the edit must be approved by the instructor first.
  • Media Services will fix inaccuracies in transcripts and captions.
  • Media Services will edit existing audio clips or incorporate new audio to existing Storybook presentations if instructional information is inaccurate.
  • Media Services will update graphics if the instructional information is inaccurate.
  • Media Services will address bugs discovered in our media players.

What Media Will Not Do  

  • Media Services will not upgrade media players during the course maintenance cycle UNLESS not doing so adversely affects ADA compliance. Upgrading a media player is reserved for course revisions.
  • Media Services does not film or edit new Meet the Instructor videos, Storybook presentations, or audio clips if new faculty inherit a course. Our recommendation is to create a script tailored for Meet the Instructor videos that is implemented into Canvas as text. When the course is up for revision, we can leverage the script to create a video if the instructor is still teaching.
  • Media Services will not create new media content. This includes, but is not limited to, Storybook presentations, audio overviews, screencasts, course introductions and instructional videos. These projects are reserved for course revisions.
  • Media Services will not update media content that refers to specific information from a textbook. For example, if the instructor asks to remove a segment of their audio that refers to chapter 3 in the textbook, we will not accommodate. We must inform faculty early on in the design process to refrain from using specific information tied to the textbook.
  • Media Services will not edit lower third titles if faculty or subject matter experts change roles or companies/campuses.
  • Media Service will not transcribe or caption faculty-generated content during Course Maintenance. It is the faculty member’s responsibility to ensure their media content meets ADA requirements.
  • Media Service will not make modifications to any OER or third-party content. Media services only supports the maintenance of media content produced in house with UWEX faculty.

Maintenance Request Form

Please use this form to submit any and all media maintenance requests. Using the form is critical in helping us track and keep up with maintenance. When submitting maintenance requests please split your submissions by media piece. For example, if course ABC123 needs maintenance on lessons 1 and 2 then you will do a unique submission for each lesson.

Published on July 19, 2022 at 2:19:18 pm CDT. Last modified on February 15, 2023 at 9:10:59 am CST.